Your order will be packaged with 100% recycled and recyclable materials. We use packing tape which is home compostable and recyclable. Every order is Carbon Offset (yes, we know carbon offsetting is far from perfect. It's just one of the many things we do to try to lessen any negative impact on the climate).
Domestic (USA) orders generally ship USPS or UPS. Our system calculates which will be the most economical. International orders will ship from a variety of providers, including DHL and GlobalPost, depending on which option is the most affordable. We ship worldwide, but sometimes the costs are outrageous! Apologies, as there's not much we can do about this. Orders are normally shipped in 3-5 business days, but we may take longer during busy shopping seasons, and of course for pre order items.
Buyer assumes responsibility for all shipping costs, duties, fees, including any insurance and signature confirmation (please email us to request).
Please be absolutely sure you enter your shipping address correctly! And make sure you enter an email address you actually use so we can send you notifications, or contact you if there are any issues.
Always double-check your address as Simple Alchemy Co is not responsible for packages delivered to an incorrect, closed or undeliverable address. If your package cannot be delivered due to an incorrect/undeliverable address or business closure and is "returned to sender," Simple Alchemy Co is not responsible for any shipping charges or fees. We're happy to ship your package back to a different address, but you will be asked to cover costs for reshipment.
Simple Alchemy Co is not responsible for lost or stolen packages. Once a parcel is shipped, it's out of our hands. You will need to file a claim, and/or speak to building management depending on your living situation. Be sure to download the Shop app as directed at checkout so you can track your order.
We’re pretty sure you will fall in love with your products, but we want all our customers to be 100% satisfied. If for any reason you are unhappy with your purchase, please contact us within 14 days of receiving your order to arrange a refund, or exchange for a different item. We are unable to accept returns of any skincare products, or soaps of any kind.
We make everything by hand using natural ingredients. Variations in appearance are to be expected, and do not have any impact on quality or performance.
Soaps: we use all natural colorants (no synthetic micas or dyes), so differences in color may occur. If you ever see little orange spots on your soap, that's just oxidization and is no cause for concern.
Balms + Deodorants: while we do our absolute best to formulate our recipes to be able to withstand heat and temperature fluctuations, we can't control the weather. Products may soften in high heat, and the consistency can alter as it cools back down. Relief Balm in particular can become grainy in texture if the temperature swings too much. This does not negatively impact quality or performance.