Your order will be packaged with 100% recycled and recyclable materials. We use packing tape which is home compostable and recyclable. We do our absolute best to cushion products carefully to avoid damage during delivery.
We ship everything either USPS First Class or Priority, UPS Ground, or USPS Priority International depending on the weight and destination. Orders are normally shipped in 1-5 business days, but we may take longer during busy shopping seasons. We are not responsible for lost, mis-delivered, or mistreated packages.
Buyer assumes responsibility for all shipping costs and fees, including any insurance and signature confirmation (please email us to request).
Always double-check your address as Simple Alchemy Co is not responsible for packages delivered to an incorrect, closed or undeliverable address. If your package cannot be delivered due to an incorrect/undeliverable address or business closure and is "returned to sender," Simple Alchemy Co is not responsible for any shipping charges or fees. We're happy to ship your package back to a different address, but you will be asked to cover costs for reshipment.
We’re pretty sure you will fall in love with your products, but we want all our customers to be 100% satisfied. If for any reason you are unhappy with your purchase, please contact us within 14 days of receiving your order to arrange a refund, or exchange for a different item.
We make everything by hand using natural ingredients. Variations in appearance are to be expected, and do not have any impact on quality or performance.
Soaps: we use all natural colorants (no synthetic micas or dyes), so differences in color may occur. If you ever see little orange spots on your soap, that's just oxidization and is no cause for concern.
Balms + Deodorants: while we do our absolute best to formulate our recipes to be able to withstand heat and temperature fluctuations, we can't control the weather. Products may soften in high heat, and the consistency can alter as it cools back down. This does not negatively impact quality or performance.