Refund policy

Simple Alchemy Co. Refund Policy

We want you to love your Simple Alchemy Co. products. If for any reason you’re not completely with your purchase, please contact us within 14 days of receiving your order to arrange for a refund, or exchange for a different item.

Refunds & Exchanges:

• If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your package. We’ll gladly offer a replacement or refund.

• If you change your mind, you may request a refund or exchange within 14 days of delivery. The product must be unused, unopened, and in its original compostable packaging.

• Because our products are handmade, vegan, and cruelty-free, and made with natural ingredients, we cannot accept returns on opened or used items for hygiene and safety reasons.

• To request a refund or exchange, please email us at hello@simplealchemyco.com with your order number and details about the issue.

Processing Time:

• Once we receive your return, please allow up to 7 business days for processing your refund.

• Refunds will be issued to the original payment method.

Shipping Costs:

• Shipping fees are non-refundable.

• Customers are responsible for return shipping costs unless the product was damaged or incorrect.

Product Variations: 

• We make everything by hand using natural ingredients. Variations in appearance are to be expected, and do not have any impact on quality or performance. 

  Soaps: we use all natural colorants (no synthetic micas or dyes), so differences in color may occur. 

  Balms + Deodorants: while we do our absolute best to formulate our recipes to be able to withstand heat and temperature fluctuations, we can't control the weather. Products may soften in high heat, and the consistency can alter as it cools back down. Relief Balm in particular can become grainy in texture if the temperature swings too much. This does not negatively impact quality or performance. 

Thank you for supporting a small, sustainable business. We appreciate you!